Refund policy

Overview

At Sticker Warehouse, our products are custom printed and manufactured specifically for each customer. Because these products are printed on demand and one of a kind, we do not accept returns, exchanges or refund requests for change-of-mind purchases.

This policy does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Custom-Printed Products

We do not provide refunds, returns, exchanges or complimentary reprints where an issue results from:

• A change of mind
• Incorrect artwork, information or instructions supplied by the customer
• Spelling, grammar, design or layout errors contained within customer-supplied and approved artwork
• Errors that were visible on an artwork proof approved by the customer
• Incorrect dimensions, quantities, materials, finishes or other product options selected or approved by the customer
• Low-resolution, pixelated or otherwise unsuitable artwork supplied by the customer
• A product being unsuitable for an application, surface or intended use that was not discussed with and confirmed by Sticker Warehouse before ordering
• Damage caused by incorrect installation, storage, handling, cleaning, exposure or misuse after delivery
• Reasonable differences between the appearance of colours on a screen (RGB colour space) and the final printed product (CMYK colour space)

Customers are responsible for checking their artwork, order specifications and any digital artwork proof carefully before approving production.

Artwork Proofs

Where an artwork proof is requested or provided, production will not commence until the proof has been approved.

Approval confirms that the customer has checked and accepted the artwork, including its:

• Spelling and content
• Layout and orientation
• Cut line and sticker shape
• Dimensions
• Colours
• Material and finish
• Overall appearance

Once a proof has been approved and production has commenced, changes may not be possible.

Sticker Warehouse may make minor production adjustments where reasonably required to prepare artwork for printing and cutting. These adjustments may include minor changes to cut lines, bleed, scale, spacing or positioning.

Colour Variations

Colours displayed on phones, tablets and computer monitors may differ from printed colours. This can occur because screens use RGB colour and emit light, while printed products use physical inks and materials.

Printed colours may also vary slightly between separate production runs due to differences in materials, inks, laminates, printing conditions and manufacturing tolerances.

Unless a specific colour-matching service has been agreed to in writing before production, reasonable colour variations are not considered a product defect.

Size and Cutting Tolerances

Custom stickers are manufactured using commercial printing and cutting equipment. Minor variations in finished dimensions, cut position, borders and alignment may occur within normal production tolerances.

Customers should ensure that the selected sticker size is suitable for its intended application before placing an order.

Order Cancellations and Changes

Orders enter production quickly due to our fast turnaround times.

Please contact us immediately if you need to cancel or change an order. We will make reasonable efforts to assist; however, cancellations or changes cannot be guaranteed once artwork preparation or production has commenced.

Where work has already begun, Sticker Warehouse may deduct reasonable costs already incurred before issuing any approved refund.

Orders that have completed production cannot be cancelled or refunded due to a change of mind.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, materially different from the approved artwork or order specifications, or you have received an incorrect product, please contact us as soon as possible. We recommend notifying us within seven days of delivery so that we can investigate the issue promptly.

Your notification should include:

• Your full name
• Your order number
• A clear description of the issue
• Clear photographs showing the affected products
• Photographs of the packaging where the order was damaged during delivery
• The approximate quantity of products affected

We may request additional photographs, videos, measurements, samples or the return of the affected products so that we can properly assess the issue.

The seven-day notification request does not limit any rights you may have under the Australian Consumer Law.

Assessment and Available Remedies

Sticker Warehouse reserves the right to inspect and assess any reported issue before providing a remedy.

Where an order does not meet the applicable consumer guarantees, we will provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances and the nature of the issue, this may include:

• Reprinting or replacing the affected products
• Repairing or correcting the issue where reasonably possible
• Providing a partial refund for the affected portion of the order
• Providing a full refund where required by law

For minor problems, Sticker Warehouse may choose to correct, repair or replace the affected products within a reasonable time.

Where there is a major problem, customers may be entitled to choose between a replacement and a refund in accordance with the Australian Consumer Law.

Any complimentary reprint will generally reproduce the original approved artwork and order specifications. Changes to the artwork, size, quantity, material or finish may incur additional charges.

Delivery Issues

Sticker Warehouse is not responsible for incorrect or incomplete delivery details supplied by the customer.

Customers should contact us promptly if an order:

• Arrives damaged
• Has been marked as delivered, but cannot be located
• Appears to be delayed or lost in transit
• Has been returned to sender

We will assist with the carrier investigation.

A replacement or refund for an order delayed, lost or damaged during delivery will be considered based on the circumstances, the carrier’s investigation and the customer’s rights under the Australian Consumer Law.

Returns

Do not return an order without first contacting Sticker Warehouse and receiving return authorisation.

Unauthorised returns may not be accepted or processed.

Where a return is required, we will provide instructions and, where appropriate, arrange or reimburse reasonable return shipping costs in accordance with the Australian Consumer Law.

Authorised returns should be sent to:

Sticker Warehouse
3/16 Maxwells Road
Cambridge, Tasmania 7170
Australia

Please ensure returned products are securely packaged to prevent further damage during transit.

Refund Processing

Approved refunds will be issued to the original payment method unless otherwise agreed.

Once processed by Sticker Warehouse, the time taken for the funds to appear in your account will depend on your bank, card provider or payment service.

Shipping charges will be refunded where required under the Australian Consumer Law. 

Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Consumer guarantees do not generally provide a right to a refund or replacement where a customer simply changes their mind. However, customers may be entitled to a remedy where a product is faulty, unsafe, materially different from its description or sample, or not fit for a disclosed purpose.

The remedy available will depend on the circumstances and whether the issue is considered minor or major under the Australian Consumer Law.

Contact Us

For questions, returns, refunds or product concerns, please contact:

Email: print@stickerwarehouse.com.au
Phone: 03 6124 2062
Address: 3/16 Maxwells Road, Cambridge, Tasmania 7170